Return Exchange Policy

1. General Policy

1.1 We aim to ensure customer satisfaction while maintaining fair and transparent policies.

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2. Change of Mind Returns

2.1 Change-of-mind returns may be accepted, subject to approval.
2.2 Items must be unused, unworn, and returned in original condition with tags intact.

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3. Exchanges

3.1 Exchanges may be offered for size or style, subject to availability.
3.2 Exchange requests must meet return condition requirements.

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4. Faulty or Incorrect Items

4.1 If an item is received faulty or incorrect, please contact us with clear images or videos.
4.2 We will assess the issue and provide a suitable resolution in line with Australian Consumer Law.

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5. Non-Returnable Items

5.1 Custom-made or personalised items.
5.2 Pre-orders.
5.3 Sale or discounted items, unless faulty.

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6. Refund Method

6.1 Approved refunds may be issued to the original payment method or as store credit, at our discretion.